Wilder & Fern FAQ.
Frequently Asked Questions
🚚 Shipping & Delivery
Where do you ship to? We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We are unable to ship to the Republic of Ireland, the Channel Islands (Guernsey and Jersey), or anywhere outside the United Kingdom.
How much does shipping cost? We use weight-based shipping rates:
| Order Weight | Shipping Cost |
|---|---|
| Up to 1.6kg | £3.99 |
| 1.6kg – 2.99kg | £4.99 |
| 3kg and over | £5.99 |
Free shipping is available on qualifying orders — the threshold is shown as you add items to your cart.
How long will my order take? Orders are usually dispatched within 24 hours of being placed (excluding weekends). Estimated delivery is 3–4 working days from dispatch. Orders placed late on a Saturday or over the weekend won't be collected until the next working day.
Which couriers do you use? We use Evri and Post Office / Parcelforce 48 as our standard couriers. Royal Mail can be requested — this can be a better option for customers in areas where Evri coverage is patchy.
Do you ship to Northern Ireland? Yes — we ship to all BT postcodes (Northern Ireland). Please note a small courier surcharge may apply.
Do you ship to the Republic of Ireland? No — we ship to the United Kingdom only. The Republic of Ireland is a separate country and is not included.
Do you ship to the Channel Islands? No — Guernsey (GY) and Jersey (JE) are excluded. Orders placed with these addresses will be cancelled and refunded.
What packaging do you use? We're committed to sustainability and use Hivewrap — an eco-friendly, recyclable paper solution — wherever possible instead of plastic bubble wrap.
🎁 Gifts & Orders
Do you offer gift wrapping? We don't offer gift wrapping at the moment. All orders are packaged carefully to withstand the rigours of courier handling and arrive in great condition — but we keep it practical rather than decorative.
Can you include a personal message with my order? Unfortunately we're not able to include personal messages with orders at this time.
🔄 Returns & Refunds
What is your returns policy? You have 14 days from receiving your order to request a return under UK Consumer Contracts Regulations. Items must be unused, in their original condition and packaging, with proof of purchase.
Who pays for return shipping? For change-of-mind returns, you cover the return postage. The original outbound shipping cost is refunded up to the value of our cheapest standard shipping option. A restocking fee of up to 5% may apply.
For damaged, faulty, or incorrect items, we cover all return costs and will provide a prepaid label or arrange collection.
My item arrived damaged — what do I do? Contact us within 72 hours of delivery at Sales@Wilderandfern.com with your order number and clear photos of both the item and outer packaging. Do not return the item until you've heard from us.
How do I start a return? Email Sales@Wilderandfern.com within 14 days of receiving your order. Include your order number, the item(s) you're returning, and the reason. We'll reply with instructions and the return address.
Return address: Wilder & Fern, Office 1224, 12 Farwig Lane, Bromley, BR1 3RB
When will I receive my refund? Once we've received and inspected the return, we'll notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.